M4 FAQ

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How fast is the Momo M4 water dispenser's water flow?
The Momo M4 dispenses 0.4 gallons per minute.
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Does the Momo M4 freeze or filter the water?
No, the Momo M4 doesn't freeze or filter water. Our water dispenser is built to serve water, making it easy for you to fill a container before placing it in your fridge or freezer.
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How does the smart memory function work?
Toggle the option wheel to the timer icon. Hold down the serving button for 3 seconds until a white light begins flashing. Place the cup/bottle/container under the water outlet and press the on/off button for water flow to begin. Wait for the water to reach the desired level, and press the on/off button once more to stop the water flow. There it is! Your Momo M4 is now programmed and ready to serve you with the same amount of water every time when using this function.
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Is the water dispenser firmly secured over the gallon bottle opening?
Yes! Our water dispenser uses a unique silicone sealing system to ensure a snug fit around any large gallon bottle opening.
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How do I clean the water dispenser?
Your Momo M4 should only be cleaned with a soft damp cloth. Under no circumstances should running water be poured over the dispenser, as this will damage the electronics within the product, resulting in a loss of warranty.
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Can I use the dispenser to serve other liquids?
The Momo M4 was designed for use only with water. We do not advise using the pump for any other liquids, as this may damage your device, and result in a loss of warranty.
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Is there an LED indicator light?
Yes! The LED indicator light is capable of telling you when your Momo M4 is fully charged (remains on), charging (blinking slowly), less than 15% battery (blinking quickly), and about to stop functionding due to low battery (3 blinks).
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How do I charge my Momo M4?
You may charge your Momo M4 using your cellphone charger adapter with the USB cable supplied with your product. You may operate the Momo M4 whilst charging. Please note that your cellphone charging adapter cannot be above 3A.
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What is the charging time?
The Momo M4 will reach a full charge after 4-5 hours.
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How long does the battery last?
On a single full 5 hour USB charge, the Momo M4 is capable of extracting approximately 40gal of water.
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What is the total battery life of the Momo M4?
The battery contained insde the Momo M4 lasts up to 10 years.
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Can I change the battery?
In case of defects, simply contact us, and we shall replace your battery during maintenance, or provide you with a brand new Momo M4. Please do not open the components of the dispenser, as doing so will result in a loss of warranty.
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Are the batteries tested for functionality?
All batteries are tested for functionality during production, and prior to dispatch.
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The hose is floating and not reaching the bottom of the barrel, what should I do?
When the hose is new, it does not contain any water, and therefore won't sink to the bottom of the barrel. It may also be slightly deformed as it is made of silicone, and arrived wrapped inside the packaging. To fix this, first submerge the hose in a pot of boiling water for two minutes. Remove it carefully, and stretch it out.
First place the hose back into the barrel, ensuring that it has filled with water in order to create a weight that will cause it to sink into the barrel. You may then attach it to the bottom of the dispenser.
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The pump is making noise but not dispensing water, what do I do?
Check that the silicone hose is properly connected to the dispenser, and that the other end is fully submerged in water. If this isn't the case, air will enter the dispenser, preventing it from working properly and thus generating noise. Try not to let this happen for a sustained period as it may burnout your pump's motor.⠀⠀⠀⠀⠀⠀⠀⠀⠀
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